qe777 Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain terms how qe777 collects, uses, stores, and protects your personal information when you use our platform — from account registration and deposits to live casino gameplay and sports betting in Bangladesh.
How qe777 Handles Your Data
We want you to understand exactly how your information is treated on qe777. The cards below summarise our core data practices. Please read the full policy document below for complete legal details.
We collect personal information you provide during registration (name, date of birth, address, mobile number), payment details needed to process BDT transactions, device and browser data, and activity logs generated by your use of the qe777 platform. We collect only what is necessary to operate our services safely.
Your data is used to manage your qe777 account, verify your identity, process deposits and withdrawals via bKash, Nagad, and Rocket, detect fraud, comply with responsible gaming requirements, and personalise your experience. We do not use your data for purposes that have not been disclosed in this policy.
qe777 does not sell your personal data to third parties. We share data only with trusted service providers who help us operate the platform — such as payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game studios (Evolution Gaming, Pragmatic Play, Ezugi), and identity verification partners — all under strict data protection agreements.
All data transmitted between your device and qe777 is encrypted using 256-bit SSL technology. We apply industry-standard physical, technical, and administrative safeguards to prevent unauthorised access, loss, or disclosure of your personal information. Access to your data within our organisation is strictly limited on a need-to-know basis.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by qe777. You may also object to or restrict specific types of processing. To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within 30 days.
qe777 uses essential cookies to maintain your login session and platform functionality, as well as analytics cookies to understand how players navigate the site. We do not use third-party advertising cookies or tracking pixels that share your data with ad networks. You can manage cookie preferences through your browser settings at any time.
Summary: qe777 is committed to protecting the privacy of all players on our platform. This Privacy Policy describes what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. Please read this document carefully before using qe777.
This Privacy Policy applies to all users of the qe777 platform, accessible at https://qe777.io, including its associated mobile-optimised interface and all services offered therein. qe777 is an online entertainment platform providing casino games, live dealer tables, and sports betting markets — including cricket BPL, IPL, and T20 World Cup — primarily to players based in Bangladesh.
By registering an account on qe777 or by continuing to use the platform after this Privacy Policy has been published, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to discuss your options.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into this document.
For the purposes of applicable data protection law, qe777 acts as the data controller with respect to the personal information of registered players and visitors collected through the platform. As data controller, qe777 determines the purposes and means by which your personal data is processed.
If you have any questions about how qe777 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 10 of this policy, you may contact our designated data support team using the contact details provided in Section 15.
qe777 collects personal data through several means: information you provide directly when registering or using the platform; information generated automatically when you interact with the platform; and information received from third-party service providers such as payment processors and identity verification partners. The categories of personal data we collect include:
Registration & Identity Data: Full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere), Bangladeshi mobile number, and email address (where provided). This data is collected to create and manage your account and to verify your identity in accordance with our responsible gaming obligations.
Financial & Payment Data: Information related to your deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, transaction amounts in BDT, and timestamps. qe777 does not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners using their own secure environments.
Identity Verification Documents: Where required for account verification, copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. These documents are processed securely and retained only for as long as necessary to fulfil our verification obligations.
Technical & Device Data: Your IP address, device type, operating system, browser type and version, screen resolution, time zone setting, and referring URL. This information is collected automatically when you access the qe777 platform and is used for security monitoring, fraud prevention, and service optimisation.
Usage & Behavioural Data: Records of your activity on the qe777 platform, including games played, bets placed, bet amounts in BDT, bonus offers claimed, session durations, pages visited, and features used. This data is used to personalise your experience, operate responsible gaming tools, and improve our services.
Communications Data: Records of any communications between you and the qe777 support team, including live chat transcripts, support ticket content, and email correspondence. These records are retained to ensure quality of service and to resolve any disputes that may arise.
qe777 uses the personal data described in Section 3 for the following purposes:
- Account Management: To create, maintain, and manage your registered qe777 player account, including processing login requests, updating account details, and managing account closures or self-exclusions.
- Identity Verification (KYC): To verify your identity in accordance with our Know Your Customer obligations, confirm that you meet the 21+ age requirement, and ensure that you are legally permitted to use the platform in your jurisdiction.
- Payment Processing: To process deposits and withdrawals in BDT through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), reconcile transactions, and investigate payment disputes.
- Game and Betting Operations: To operate casino games, live dealer tables, and sports betting markets, record game outcomes, settle winning bets, and maintain an accurate record of your account balance.
- Bonuses and Promotions: To administer promotional offers, apply bonus funds to your account, track wagering requirement progress, and enforce bonus terms to prevent abuse.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, multi-accounting, and other prohibited conduct outlined in our Terms and Conditions.
- Responsible Gaming: To monitor your gaming activity for signs of problematic behaviour, enforce any deposit limits, session reminders, or self-exclusions you have set, and comply with our duty of care obligations under responsible gaming standards.
- Customer Support: To respond to your support enquiries, resolve complaints, and improve our customer service quality based on interaction records.
- Platform Improvement: To analyse aggregated usage data and identify patterns that help us improve the qe777 platform, add new features, and resolve technical issues.
- Legal Compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms and Conditions.
qe777 does not use your personal data for unsolicited third-party advertising. Where qe777 sends you marketing communications about its own promotions (such as BPL season bonuses, Eid offers, or Pohela Boishakh promotions), you may opt out at any time by contacting our support team.
qe777 processes your personal data on one or more of the following legal bases depending on the specific purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity — required to provide the service you have requested |
| Identity verification (KYC) | Legal obligation and legitimate interests in fraud prevention |
| Payment processing | Contractual necessity — required to fulfil deposit and withdrawal requests |
| Fraud detection and security | Legitimate interests in protecting the platform and its players |
| Responsible gaming monitoring | Legal obligation and legitimate interests in player welfare |
| Platform analytics and improvement | Legitimate interests in improving service quality |
| Marketing communications (own promotions) | Consent — you may withdraw consent at any time |
| Legal compliance and regulatory requests | Legal obligation |
Where qe777 relies on consent as a legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawing consent for marketing communications will not affect your ability to use qe777 or access any of its services.
qe777 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
- Payment Service Providers: We share necessary transaction data with payment processors — including bKash, Nagad, Rocket, Upay, and card network partners for Visa and Mastercard transactions — solely to process deposits and withdrawals. These providers operate under their own privacy policies and data protection frameworks.
- Game Content Providers: Certain technical data (such as your session token and game activity logs) may be shared with our licensed game studio partners — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — to operate live dealer games, slots, and other casino content on the qe777 platform. These studios are contractually bound to process this data only for the purpose of game delivery.
- Identity Verification Partners: Where required to verify your identity documents (NID, passport), we may share your submitted documents with trusted third-party KYC verification service providers operating under strict confidentiality and data security obligations.
- IT and Hosting Providers: qe777 uses third-party infrastructure, hosting, and security providers to operate the platform. These providers may have access to data stored on systems they manage, subject to contractual data processing agreements that limit their use of that data.
- Professional Advisors: We may share data with our legal, financial, or compliance advisors where necessary to obtain professional advice or to establish, exercise, or defend legal claims.
- Law Enforcement and Regulatory Authorities: qe777 will disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful request from a government or regulatory body. Where permitted by law, qe777 will notify you of such disclosure.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of qe777's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in how your data is used.
qe777 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device by your web browser when you visit a website. They allow qe777 to recognise your device on return visits and to provide a functional, personalised experience.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session Cookies | Maintain your login session, remember your account preferences, enable core platform functionality (e.g., keeping your bet slip active, maintaining your game session) | No — disabling these will prevent core platform features from working |
| Security Cookies | Detect and prevent fraudulent activity, identify suspicious login attempts, protect your account from unauthorised access | No — required for account security |
| Analytics Cookies | Collect anonymised data about how players navigate the platform (pages visited, time on page, features used) to help us improve usability and performance | Yes — via browser cookie settings |
| Preference Cookies | Remember your display preferences, such as language setting, so you do not need to re-select them on each visit | Yes — via browser cookie settings |
qe777 does not use third-party advertising cookies or behavioural tracking pixels that would share your browsing activity with external advertising networks. You can manage or delete cookies at any time through your browser's settings. Please note that disabling essential cookies may impair your ability to use the qe777 platform.
qe777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Personal data associated with an active qe777 account is retained for the full duration of the account's existence. If your account is closed at your request, your data will be retained for a period of at least 5 years from the date of closure in order to meet our legal and regulatory obligations, including anti-money-laundering record-keeping requirements.
- Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years following each transaction date, in accordance with standard financial record-keeping requirements.
- Identity Verification Documents: Copies of identity documents submitted for KYC verification are retained for the duration of your account plus a minimum of 5 years following account closure.
- Support Communications: Records of support interactions are retained for a period of 3 years following the closure of the relevant support ticket, to enable dispute resolution and service quality review.
- Analytics Data: Anonymised analytics data, which cannot be linked back to an individual player, may be retained indefinitely for the purpose of long-term platform improvement and trend analysis.
When personal data is no longer required for any of the above purposes, qe777 will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.
qe777 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information from unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
- Transport Layer Encryption: All data transmitted between your device and the qe777 platform is encrypted in transit using 256-bit SSL/TLS encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted by third parties.
- Access Controls: Access to personal data within the qe777 organisation is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role. Access rights are reviewed regularly and revoked promptly when no longer required.
- Password Security: Account passwords are stored using one-way cryptographic hashing. qe777 staff cannot retrieve your plaintext password. If you forget your password, you will be required to reset it through a verified account recovery process.
- Fraud Monitoring: qe777 operates automated fraud detection systems that continuously monitor for unusual account activity, including suspicious login attempts, unusual betting patterns, and atypical withdrawal requests. Accounts flagged by these systems may be temporarily suspended pending investigation.
- Secure Payment Processing: Payment card data is processed exclusively by our certified payment partners using their own PCI-DSS compliant environments. qe777 does not store, transmit, or process full payment card numbers on its own infrastructure.
While qe777 takes all reasonable steps to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure. You play an important role in keeping your account secure: use a strong, unique password for your qe777 account, do not share your login credentials with anyone, and notify us immediately at [email protected] (plain text — not a link) if you suspect any unauthorised access to your account.
As a qe777 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15. qe777 will respond to verified requests within 30 days and will not charge a fee for standard requests.
You have the right to request a copy of the personal data that qe777 holds about you, along with information about how that data is being used and who it has been shared with.
If any of the personal data qe777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details through your account dashboard or by contacting support.
In certain circumstances, you have the right to request that qe777 delete your personal data. This right is subject to limitations where retention is required by law — for example, financial transaction records that must be retained for regulatory compliance.
You may request that qe777 restrict the processing of your personal data in certain situations — for example, while a dispute about data accuracy is being resolved, or while an objection to processing is being considered.
Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another controller.
You have the right to object to qe777 processing your personal data for direct marketing purposes or where processing is based on legitimate interests. qe777 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
If you are not satisfied with qe777's response to a data subject rights request, or if you believe that qe777 is processing your personal data in a manner inconsistent with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Age Restriction: qe777 is strictly an adults-only platform. You must be at least 21 years of age to register an account and use qe777 services. qe777 does not knowingly collect personal data from individuals under the age of 21.
qe777 employs age verification procedures during registration to prevent minors from accessing the platform. If qe777 discovers that it has inadvertently collected personal data from an individual under the age of 21, that account will be closed immediately, all balances will be handled in accordance with our Terms and Conditions, and the personal data of that individual will be deleted from our systems as promptly as practicable.
If you have reason to believe that a minor has registered an account on qe777 or has used the platform without authorisation, please contact our support team immediately at [email protected] (plain text — not a link) so that we can investigate and take appropriate action.
The qe777 platform may, from time to time, contain references to game providers or payment partners that operate their own platforms. Where such references involve navigating away from the qe777 website, please be aware that qe777 has no control over, and accepts no responsibility for, the privacy practices or content of those third-party platforms.
This Privacy Policy applies solely to data collected and processed by qe777 through the qe777 platform. We strongly recommend that you review the privacy policies of any third-party services you interact with, including payment providers such as bKash, Nagad, Rocket, and Upay, before submitting personal data to those services.
qe777 operates primarily to serve players in Bangladesh. However, some of the third-party service providers we use — including game studios such as Evolution Gaming, Pragmatic Play, and Ezugi, as well as certain infrastructure and hosting partners — may process or store data in jurisdictions outside Bangladesh. Where such international transfers occur, qe777 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require overseas recipients to treat your data to a standard equivalent to applicable data protection requirements.
By using the qe777 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in connection with the services described in this Privacy Policy. qe777 will not transfer your data to a third country or international organisation without ensuring that adequate protections are in place.
qe777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via the email address or mobile number associated with their account.
We encourage you to review this Privacy Policy periodically to stay informed about how qe777 collects, uses, and protects your personal data. Your continued use of the qe777 platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team.
Previous versions of this Privacy Policy may be requested from our support team by contacting [email protected] (plain text — not a link) and will be provided within a reasonable timeframe.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way qe777 processes your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).
Data Support Contact:
Email: [email protected] (plain text — not a clickable link)
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Response Time: Within 30 days for formal data subject rights requests; within 24 hours for general privacy enquiries.
When submitting a data subject rights request, please include your registered account username or email address, a description of your request, and a copy of a valid identity document so that we can verify your identity before processing the request. qe777 will not action data subject rights requests that cannot be adequately verified, in order to protect your data from unauthorised disclosure.
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